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Frequently asked questions
How to activate my charge card?How do I request a new charge card?How to register my charge point?Leading the e-mobility movement since 2009 has given us an impeccable understanding of any challenges that may arise with switching to EV. We continuously draw from our experience and expertise to make your transition to EV as simple as possible.
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Frequently Asked Questions
AC Charging vs DC Charging
Ad Hoc Charging
Automatic Reimbursement
Billing & Invoicing
Charge Card
Charge Cable Type
Charge Point
Charging on-the-go
Charging session not visible
Contact
E-mail Notifications
Frequently Asked Questions
Guest Usage
How does pricing work for public charging?
Lease Drivers
myNewMotion Manuals
OZEV Grants for home and workplace charge points
AutoCharge
Public Charging
Recycle your charge point
Registering on MyNewMotion
Remote Charge Point Control
Request a new charge card
Services & Subscriptions
Shell Recharge App
Troubleshooting Home Advanced, Business Lite and Business Pro
Troubleshooting Home Standard
Resources
*For UK customers only.