We know that the decision to go electric is an exciting one and that you’ll want to ensure your home charging installation goes as smoothly as possible. On this page, you will learn about the whole installation process, what you can expect and the terms and conditions. We work hand in hand with you throughout the intake and installation process, ensuring your experience is a seamless one from start to finish.
Installation conditions may vary depending on your package
Precise installation conditions depend on the package that you have chosen. Read the full local terms and conditions to know exactly what costs to expect.
Optimally prepare the installation of your charge point and check all points below before your appointment. This way, together we ensure a smooth installation. Need to change your installation date? Please contact +31880 109500 at least 48 hours prior to your scheduled install date to let us know and prevent cancellation costs from being charged.
The installation can take up to one full working day, depending on your specific situation and requirements.
Yes, our installation partner needs access to the distribution board in your home, as well as the entire cable path between the distribution board and future charge point location. They will need to check some points with you at the start and provide you with a quick demonstration at the end. You will also be asked to sign-off the work. We, therefore, need you to be present at least for the start and end of the installation and to be easily reachable for the duration of the installation.
You can reschedule an installation appointment free of charge up to 48 hours prior to the start of the installation. Please contact NewMotion to reschedule your appointment between (09:00-18:00) at +44 (0)20 3868 1036.
Our standard installation includes:
If your installation falls outside these parameters, our installer partner will discuss your options and any extra work required.
You need to check if your crawling space is dry, so the installer can safely access. When there is water in the crawl space, the installer cannot do its work and we need to reschedule, leading to cancellation costs. You must, therefore, always let us know at least 2 days in advance when the crawling space is wet, so we can reschedule the appointment.
Please contact your grid operator.