Charge point installation
We know that the decision to go electric is an exciting one and that you’ll want to ensure your home charging installation goes as smoothly as possible. On this page, you will learn about the whole installation process, what you can expect and the terms and conditions. We work hand in hand with you throughout the intake and installation process, ensuring your experience is a seamless one from start to finish.
Standard installation of a charge point at home
Installation conditions differ per country and may vary depending on your package
Typical deviations from a standard installation
- Pole mounting: If you choose a pole-mounted charge point, extra civil work will be required to install cabling in the ground and mounting the pole on a concrete base
- Router connection: When the mobile signal is not strong enough, or for charge point types without a cellular connection, we will need to connect the charge point directly to your router.
- Dynamic Power Management (DPM): Dynamic Power Management ensures that the available power from your home connection is distributed in the best way possible without overloading your grid connection. Installing DPM requires a separate module and additional modifications and configuration.
Precise installation conditions depend on the package that you have chosen, and the country of your residence. Read the full local installation terms and conditions to know exactly what to expect.
Note that after step 1, a physical site survey may be required to assess location specific circumstances and preferences, to ensure a successful custom installation.
Preparing for the installation appointment
Optimally prepare for the installation of your charge point and check all points below before your appointment. This way, together we’ll ensure a smooth installation. Need to change your installation date? Please contact +44 20 3868 1036 at least 48 hours prior to your scheduled install date to let us know and prevent cancellation costs from being charged.
- Ensure that you can be at home for the duration of the installation. - Check whether your fuse box has a mains switch. - Prepare for the power to be turned off for 30 minutes during installation. - Check that your crawl space is dry and accessible as the technician may need to access this area during the installation. - Make sure that the installers will have access to all the spaces they will need to work in, both inside and out.
- The installer will be present within 2 hours of the specified time period. - Together with the installer, you’ll check whether the location and the type of charge point are correct as stated in the installation plan. - Ensure no critical equipment is connected to the power source before the power is temporarily turned off by the technician to connect the charge point to the fuse box.
- Review the installation of the charge point with the installer. - Accept and sign the work order after correct completion on the charge point. - Activate your account on our my.newmotion.com user platform. - Add the serial number of your charge point and your charge card number to your myNewMotion account. - More information on setting up your myNewMotion account.
Frequently asked questions on installations
The installation will typically take up 2 to 4 hours but can take up to one full working day, depending on your specific situation and requirements.
Yes, our installation partner needs access to the fuse box in your home, as well as the entire cable path between the fuse box and future charge point location. The installer will need to check the installation details with you at the start of the installation and provide you with a quick demonstration at the end. You will also be asked to sign-off the work. We, therefore, need you to be present at least for the start and end of the installation and to be easily reachable for the duration of the installation.
You can reschedule an installation appointment free of charge up to 48 hours prior to the start of the installation. Please contact NewMotion to reschedule your appointment between (09:00-17:00) at +44 20 3868 1036.
Please contact your grid operator.
- Work, labour and travel
- Mounting of the charge point on a fire-resistant wall
- Up to 15 metres of data cabling from the charge point to your fuse box or router
- Modifications to the fuse box (RCBO or RCD type A + MCB, and a mini-enclosure if necessary)
- Work between the fuse box and the charge point, like wall drillings (except for waterproof concrete), cable routing, cable protection (non-metal), and hole fillings. All work will be done above ground
- Measuring and registering the mobile signal strength to ensure the charge point will be connected to the NewMotion back office (if applicable for the type of charge point)
- Informing the network operator of the operation of the charge point
- Commissioning of the charge point
- Demonstration of how to use the charge point
- 2-year warranty (with the opportunity to extend)
If your installation falls outside these parameters, our installer partner will discuss your options and any extra work required.