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My charge point is not working or charge point does not recognise my charge card. What should I do?

Possible cause

  • No electricity connected to charge point
  • The card is not a charge card, but e.g. a credit card.
  • The card is defective
  • RFID reader at the charge point no longer works

Solution

  • Move the position of the circuit-breaker (Note: If you have a three-position circuit-breaker, then you must first push it downwards before it can be pushed upwards).
  • Check that your lease card is not just set for petrol.
  • Check whether your card is worn or torn. If so, request a replacement free of charge on our website.
  • Contact NewMotion if none of the above solve the problem.