My charge point is not working or charge point does not recognise my charge card. What should I do?
Possible cause
No electricity connected to charge point
The card is not a charge card, but e.g. a credit card.
The card is defective
RFID reader at the charge point no longer works
Solution
Move the position of the circuit-breaker (Note: If you have a three-position circuit-breaker, then you must first push it downwards before it can be pushed upwards).
Check that your lease card is not just set for petrol.
Check whether your card is worn or torn. If so, request a replacement free of charge on our website.
Contact NewMotion if none of the above solve the problem.