Shell Recharge App

Why is the NewMotion app now the Shell Recharge app?

On 22nd of October 2019, the NewMotion app will update to Shell Recharge.

NewMotion is a proud member of the Shell Group. Together, Shell and NewMotion are working to meet the charging needs of electric vehicle drivers – at home, at work or on the road. Today a growing number of Shell forecourts across Europe are offering the Shell Recharge fast charging service. With the new Shell Recharge app we are planning to bring you a host of improved services and offerings across the Shell forecourts and the charging network in the near future.

Can I choose to opt out of the update?

You cannot opt out of the update, the Shell Recharge update will happen automatically. If auto-updates are turned off and you don’t update manually, you will be using an outdated version of the app until you do update it to the Shell Recharge app.

Am I now a customer of Shell?

No, you are still a NewMotion customer. NewMotion as of October 2017 has been a part of the Shell Group.

Will charge costs be different or effected?

No, there will be no change to charging costs due to the Shell Recharge update.

Can I still use my current charge card with the Shell Recharge app?

Yes, your charge card will still work with the new Shell Recharge app and at any charge point in the charge network.

Do I need to order a new charge card?

No, there is no need to order a new one, your current card will work with the new app and all charge points in the charge network.

Can I still order charge cards through the app?

You can still order charge cards through the app. This will be a Shell Recharge charge card.

Can I still order a NewMotion charge card?

The NewMotion charge card will no longer be available for private customers.

Is the Shell Recharge card different from the NewMotion charge card?

The Shell Recharge card gives access to the full NewMotion charge network under the same charge costs and conditions as the NewMotion charge card previously did. For more information on the Shell Recharge card, please visit this webpage.

Settings & functionalities

What is the difference between the new Shell Recharge app and old NewMotion app?

There will be no difference in functionality after the app update, only the look and feel of the app will change. We are planning to bring you a host of improved services and offerings across the Shell forecourts and the charging network through the Shell Recharge app in the near future.

Will my app settings be transferred to the new Shell Recharge app?

Most app settings will be transferred. Your favourite charge points and saved cars might be reset.

Where will my personal data go? Who will store/own my data?

Nothing will change, your personal data will continue to be stored and managed securely by NewMotion.

How can I log in to the app?

You can log in with your existing my.newmotion.com account credentials (email and password) in the login page of the app, accessible from the side menu.

If you don’t have a my.newmotion.com account yet, you can register for one in the app or through my.newmotion.com.

If you have forgotten your password you can reset it here.

What am I able to do when I am logged in?

When logged-in, you can search for suitable and available charge points via the application. You can also add cards, set up push notifications (e.g. when an occupied charge point becomes available, or when your battery is full), configure your car type to automatically filter for compatible charge points and see cost indications specific to your car’s charging capabilities.

On which charge points can I initiate a charging session through the app?

You can now charge via the app on a growing number of public charge points. First, you’ll need to log in to the app with your my.newmotion account. Then, when starting a charge session, you can select which charge card the transaction should be registered to. This can be any valid card (from NewMotion or Shell) that’s linked to your account. The transaction will then be invoiced in the same way as any transaction done with that actual card. For charge cards through partners of NewMotion please use the EV Charging by NewMotion app.

How can I start a charging session with the app?

To get started check that the following applies:

  • You have a registered my.newmotion account
  • You have a Shell Recharge card (or NewMotion). This charge card needs to be activated and linked to your my.newmotion account
  • Your car is connected to a charge point that has app charging enabled


Next, open the app and look up the chargepoint you’re connected to. Verify that you’re ok with the tariff and simply press the ‘Start charging’ button in the app.

Alternatively:

Use the “Scan connector ID” option from the app menu

  • Select the option from the menu
  • Scan the QR code on the side of the charge point
  • Confirm selected connector and charge card and press “Start” (green button at bottom)


Wait for approximately 10 seconds for the session to start. There will be a notification in the top section of the map and the charging will start (the light of the charge point will turn blue)

or:

Use the “Enter connector ID” option from the menu

  • Select the option from the menu
  • Type in the connector ID in the dialogue. The ID can be found below the QR code on the side of the charge point
  • Confirm selected connector and charge card and press “Start” (green button at bottom)


Wait for approximately 10 seconds for the session to start. There will be a notification in the top section of the map and the charging will start (the light of the charge point will turn blue)

How can I stop a charging session with the app?

You can only stop a session through the app that was started with the app. For these sessions, a notification is visible on the top section of the map.

To stop:

  • Tap on the charging session-notification at the top section of the map
  • Tap on “Stop” (red button at the bottom of the page)
  • Confirm your action in the dialogue


Wait for approximately 10 seconds for the session to stop. There will be a notification in the app on the map and the session will stop (blue light on the charge point will turn off)