Request a new charge card

We understand that having lost your charge card is an unfortunate situation. But no worries, we'll make sure you will be able to charge again soon. First, please block your card through our Customer Service Team, by calling +44 (0)20 3868 1036. This way, no one else will be able to use your lost charge card. Next, check below which situation applies to you and follow the steps to request a new charge card.


I have a lease card

If you are using a card from your employer or lease company, such as MultiTankcard, XXImo, Travelcard, euroShell, Total, BP or Arval, we recommend contacting your employer about the steps to follow in case of a lost card.

I have a NewMotion card

You can order a new charge card through the NewMotion app (Google Play store, AppStore). This charge card will have to be activated again before it can be used.

I have a Shell Recharge card

You can order a new charge card through the Shell Recharge app (Google Play Store, AppStore). This charge card will have to be activated again before it can be used.

Not what you were looking for?

Access Europe’s largest public charging network

Search and find more than 125,000 public charge points in the neighbourhood and on the road across 35 countries. Request your personal charge card through the Shell Recharge app.

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