Watch the video regarding charge card and charge point activation. Before starting the video, make sure to have your charge point's serial number at hand. Depending on the charge point model, the serial number can be found either on the right side or on the bottom of the charge point. Please note that your charge card can also be activated through our app.
Please check your spam folder. If your activation email isn’t there, please contact Customer Service. We’ll send it again.
To have your business miles automatically reimbursed by your employer or lease company, watch the video on how to set up automatic reimbursement for charging at home.
Note: before you set up automatic reimbursement, make sure your charge point and charge card are activated. See "How do I activate a charge card and charge point?". Also, for reimbursement to be correct, we need to know what your electricity tariff is, we recomment to have this tariff at hand before watching the video.
Plug & Charge is a functionality that enables you to start and stop your charging sessions by simply plugging in the charging cable. With this method, you will no longer need to use the charge card! This is handy if you're the only user for this charge point.
Watch the video on how to configure this functionality at home.
Watch this video if you would like to grant access to a selected group of charge card owners, to enable them to charge at your charge point.
For any guests that are outside of this selected group, watch the video about "How can I configure the guest usage option?".
For more information visit the other sections under newmotion.com/en_GB/suport or visit my.newmotion.com/help.