• myNewMotion
  • Charge Cards
  • myNewMotion
  • Charge Cards

Contact

When can I reach NewMotion?

You can reach us 24/7. During the week you will speak to a NewMotion employee from 08:00 until 21:00 and during the weekend from 09:00 until 19:00. Outside of these hours you will be connected to our emergency service. You can always send us an email with questions and our helpdesk will get back to you as soon as possible.

Who can I call when a public charge point isn’t working?

When a public charge point doesn’t work you can call the operator of that charge point. The contact information can be found on the charge point and is also available on our app. If you are unable to reach the operator, you can also get in contact with NewMotion. Please note that we are unable to remotely operate charge points from other charge point operators.

+31 8 8010 9500

customerservice@newmotion.com

Access Europe’s largest public charging network

Search and find more than 125,000 public charge points in the neighbourhood and on the road across 35 countries. Request your personal charge card through the Shell Recharge app.

Subscribe to our newsletter

Stay informed about developments in electric mobility and NewMotion.