The NewMotion charge card enables you to start a charge session when tapped at a charge point. Charge cards need to be activated before use and this can be completed via our app or my.newmotion.com. There is also an option to request a key fob instead.
Our charge card and key fob can be ordered for free here. If you are a lease car driver and require a charge card, please contact your lease company directly.
There are a few possible reasons:
You may have received multiple charge cards (e.g. with your charge point, with your car and/or from your employer), but you only need to use one of these cards to activate a charge session. If you have received a charge card from your employer or lease company then we recommend that you always use that charge card.
A new charge card can be ordered for free from our website. This charge card will have to be activated again before it can be used. To make sure no one else uses your lost charge card, please contact our Customer Service Team so we can make sure it’s blocked. If you are using a card from your employer or lease company (like those of our partners like MultiTankcard, XXImo, Travelcard, euroShell, Total, BP, Aral, etc) then we recommend contacting your employer about the steps to follow in case of a lost card.
First, make sure to block your card by informing your employer or lease company. When receiving a new card and using automatic reimbursement, please make sure that you add your new card in your myNewMotion account.
By connecting a charge card to your charge point, all sessions on this charge point will be registered and tracked. This can be useful for overview and analysis purposes. Also, this makes it possible to get reimbursed for your home charging electricity costs by your employer/lease company.
Unfortunately, this is not possible at the moment. It is important to note that charge sessions always need to be started and stopped with the same card, otherwise a charge point will not unlock your cable when you want to end your charge session.