The costs of public charging vary. We collaborate with many different charge point operators to grow and maintain our charging network. To be able to offer you a seamless charging experience throughout the entire network, we provide roaming services for which we charge a transaction fee of €0,35 with a maximum of 20 transactions per month. The actual charging costs may differ from local tariffs and tariffs can vary between charge points. To know exactly what your charging session will cost, you can easily check the actual tariff of the specific charge point in our Shell Recharge app.
*Tariff holds for both national and international charging, incl VAT.
The shown tariffs include VAT.
You can view and download your invoices and reimbursement overviews online on myNewMotion. To see them, log in to my.newmotion.com and navigate in the top menu to Billing > Invoices, shown by the piggy bank icon.
Documents older than December 2019 should be available in your email inbox. If you cannot find them, you can send a request to Customer Care.
To change the name, address or email used on your invoice, please follow the next steps:
The new payment account details will be used for all upcoming invoices. If you made the changes before the 10th of the month, the changes will apply to the invoice of that same month. It is not possible to change your actual bank account number on myNewMotion. Please see the instructions below on how to change the bank account number of your payment accounts.
If you have set up an automatic reimbursement of electricity costs for charging at home, or enabled paid guest usage of your charge point, you will receive a credit note each month. You can change the bank account on which you receive the credits by following these instructions:
The new payment account will be used for all upcoming credit notes. If you made the changes before the 10th of the month, the changes will apply to the credit note of that same month.
Choose for a private account when you are a private customer and can provide your own payment details. Choose for a company account when you have your own company or are allowed to fill in the details of your employer. In this situation, we ask you to add a VAT number.
A VAT number will affect the way we reimburse you for guest usage. When choosing the "I'm VAT exempt" option, we reimburse your guest usage without VAT.
However, invoices for charge sessions and subscription, will continue to include VAT.
You receive separate invoices if you have completed any charge sessions outside your country of residence. For the separate invoices, the country-specific VAT percentage applies. The amount of the separate invoices are combined into one payment statement. This means that the total amount will be debited in one go by your local NewMotion office. If you are a corporate customer and you have completed charge sessions in several countries, you will receive a payment statement as well as the separate invoices for each country in which charge sessions took place. The VAT percentage of each country is specified on the separate invoices.
The new email address will be used for all upcoming invoices. If you made the changes before the 10th of the month, the changes will apply to the invoices of that month.
Only drivers from the UK can pay either with a credit or debit card. The only suitable method of payment for other European countries is a debit card. Please keep this in mind when continuing to read below.
All major VISA and MasterCard credit and debit cards. We only support credit cards that are post paid. We don’t support prepaid credit cards such as Revolut and N26. We hope to also provide support for these carriers in the future.
Yes. To assure good handling of credit card details, NewMotion is in compliance with PCI compliance (https://www.pcisecuritystandards.org/). NewMotion will never store or process your full credit card details, our partner Adyen will handle this. Adyen is the leading payments provider in the world and is under strict audit of PCI.
As an introductory offer there will be no additional costs for paying your charging costs with credit card, but this is subject to change in the future. We will inform you about this in time if any changes might occur.
NewMotion is always adapting to customer needs while keeping costs low for our customers as well. As perceived satisfaction of credit cards as a payment method is higher in the UK than of direct debit, we have decided to fully switch to credit card as payment method for charging costs. Direct Debit is thus not supported anymore to assure we can keep costs for our British customers low. If this is unsatisfactory for your personal needs, NewMotion regrets this.
As a customer you have made use of our charging network, which comes at a cost. So far we have not been able to bill these costs in a convenient way. With credit card being enabled as a payment method, this changes. With only setting up credit card once, monthly billing will be automatised. This is convenient, but also means there will be a one-off bill to settle historical costs that were not billed before.
After setting up your credit card once, we will simply bill you automatically and send you your monthly invoice by email. No further need to do anything.
This is only possible when you stop using our charge network all together. You can call our customer care center to block your charge card in this case. You will then simply be billed for the costs made so far that month, after that no more billing will take place.
We will send you a manual invoice each month.
Your charge point does not have an active internet connection
Reset your charge point by switching off the RCD in your fuse box for 30 seconds. Within 30 minutes after you performed the reset, your charge sessions will become visible in your myNewMotion dashboard and will be reimbursed in the first upcoming credit note. Contact Customer Service if this is not the case. Warning: this does not apply to the Home Standard & Fast charge points. Contact Customer Service in case your Home Standard or Fast charge sessions are not registered in My NewMotion.
The subscription on your charge point has expired
Automatic reimbursements and/or guest user settings are only possible when you have an active Plus subscription on your charge point. To check your subscription status:
If your subscription expired, you will not receive any more reimbursements. Start a new subscription at step 3 of your charge point settings. Are you a lease customer? Contact your lease company to have them renew your subscription.
The wrong charge card was selected for automatic reimbursements
When you use a different charge card than before, for example when your charge card is replaced, you always need to add this new card to your myNewMotion account and select Reimburse electricity costs within the settings of your charge point. See this page for full video instructions on how to correctly set up your automatic reimbursements. It is not possible to retroactively reimburse you if the settings were incorrect. See the bottom of this page for instructions on how to manually file an expense claim for missing reimbursements.
You will receive credit notes around the 17th day of the month, and invoices on the 18th day of the month. Exceptionally it is possible that your invoices or credit notes arrive a few days later.
You can check your my.newmotion.com account and see if the settings of your charge point are correct. See this page for full video instructions on how to correctly set up your automatic reimbursements and/or guest user tariffs. If you received credits on your bank account, but did not receive the corresponding credit note, your email might have ended up in your spam folder. Add firstname.lastname@example.org to your trusted email addresses to prevent this issue in the future. See How can I request a copy of an invoice? for instructions on how to obtain a copy of the missing credit note.
You receive a monthly invoice for the subscription because you have subscribed to this service. See the Subscriptions for charge points page for a full description of the contents of your subscriptions. The price depends on the model of the charge point you own.
If you want to change the bank account for Dynamic Power Solutions subscriptions, please contact Customer Service.
To have your business miles automatically reimbursed by your employer or lease company, watch the video on how to set up automatic reimbursement for charging at home.
Watch this video if you would like to grant access to a selected group of charge card owners, to enable them to charge at your charge point for free or for a certain tariff. Think of neighbors or family members if you have a charge point at home; or of employees if you manage charge points at a business location.
For any guests that are outside of this selected group and thus require a different tariff, watch the video about "How can I configure the guest usage option?”.
In case your automatic reimbursement was not set up correctly, it is not possible for NewMotion to retroactively reimburse you for the period you are missing reimbursements for. You can manually file an expense claim at your lease company or employer by following these steps:
You can now multiply the total amount of kWh with your €/kWh tariff to calculate the total amount you should receive as a reimbursement. You can use the charge session file and calculation to file an expense claim at your employer or lease company.