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Billing & Pricing

How much does it cost to charge at a public charge point?

The costs of a charge session are determined by the provider of a public charge point. The costs may differ between various charge points and a detailed overview is available in our app. The prices are usually a combination of a starting tariff (per session), a volume rate (per kWh) and/or a time (per minute). The time is determined by the period that the charge point is occupied by your car. Once the provider of the charge point has calculated the costs of the charge session, NewMotion adds the costs for facilitating public charging and the supplied charge services. These costs amount to £0.35 incl. VAT per session (after 20 transactions in one month, no further transaction costs will be applied). We strongly advise to use the NewMotion app to find up to date pricing details of all public charge points.

Are the shown tariffs for charging including or excluding VAT

The shown tariffs include VAT.

How can I request a copy of an invoice?

Please send your request to customerservice@newmotion.com citing your debtor number and the number of the requested invoice. Please be aware that due to privacy regulations, we can only supply invoice copies to the original recipient of the invoice.

The ascription on the invoices is incorrect. How can I change these details?

  1. Log into my.NewMotion.com using your email address and password.
  2. Go to Billing Details (indicated by the piggy bank icon) to find an overview of your payment details.
  3. Click on Edit at the payment account you would like to change.
  4. Fill in the correct details and click on Save to confirm.

The new payment account details will be used for all upcoming invoices. If you made the changes before the 10th of the month, the changes will apply to the invoice of that same month. It is not possible to change your actual bank account number through the Billing Details of myNewMotion. Please see the instructions below on how to change the bank account number of your payment accounts.

How can I change the bank account for automatic reimbursements and/or guest user revenue?

If you have set up an automatic reimbursement of electricity costs for charging at home, or enabled paid guest usage of your charge point, you will receive a credit note each month. You can change the bank account on which you receive the credits by following these instructions:

  1. Go to my.newmotion.com and log in with your email address and password
  2. Click on Charge points (indicated by a charge point and cable icon) and click on Configuration at the charge point for which you would like to change the credit note bank account
  3. Go to step 5 (Home Standard & Fast models) or step 6 (all other models) and click on Edit
  4. You can now add a new payment account or select a previously created payment account from the dropdown menu.
  5. After entering or selecting your preferred payment account, click on Save & Continue. Click on Confirm & Save at step 6 (Home Standard & Fast models) or step 7 (all other models) to finalise the change.

The new payment account will be used for all upcoming credit notes. If you made the changes before the 10th of the month, the changes will apply to the credit note of that same month.

What’s the difference between a private account and a company account?

Choose for a private account when you are a private customer and can provide your own payment details. Choose for a company account when you have your own company or are allowed to fill in the details of your employer. In this situation, we ask you to add a VAT number.

What happens if I do not have a VAT number?

A VAT number will affect the way we reimburse you for guest usage. When choosing the "I'm VAT exempt" option, we reimburse your guest usage without VAT. However, invoices for charge sessions and subscription, will continue to include VAT.

Why am I receiving separate invoices?

You receive separate invoices if you have completed any charge sessions outside your country of residence. For the separate invoices, the country-specific VAT percentage applies. The amount of the separate invoices are combined into one payment statement. This means that the total amount will be debited in one go by your local NewMotion office. If you are a corporate customer and you have completed charge sessions in several countries, you will receive a payment statement as well as the separate invoices for each country in which charge sessions took place. The VAT percentage of each country is specified on the separate invoices.

How can I change the email address that invoices are sent to?

  1. Go to my.newmotion.com and log in with your email address and password.
  2. Click on Billing Details (indicated by a piggy bank icon) to see all your payment accounts.
  3. Click on Edit at the payment account you would like to change. You can now enter a new email address for future invoices.
  4. Confirm the changes by clicking on Save.

The new email address will be used for all upcoming invoices. If you made the changes before the 10th of the month, the changes will apply to the invoices of that month.

Can I pay with a credit or debit card?

Only drivers from the UK can pay either with a credit or debit card. The only suitable method of payment for other European countries is a debit card. Please keep this in mind when continuing to read below.

How do I set up my credit or debit card for paying for charging costs?

Step 1: Open 'Charge cards', find the charge card and click on 'Configuration'

Step 2: Select ‘Create a billing and payment account’

Step 3: Fill your credit or debit card details. read and accept the terms and conditions and click ‘confirm & save’

Which credit and debit cards are supported?

All major VISA and MasterCard credit and debit cards. We only support credit cards that are post paid. We don’t support prepaid credit cards such as Revolut and N26. We hope to also provide support for these carriers in the future.

Are my credit and debit card details safe with NewMotion?

Yes. To assure good handling of credit card details, NewMotion is in compliance with PCI compliance (https://www.pcisecuritystandards.org/). NewMotion will never store or process your full credit card details, our partner Adyen will handle this. Adyen is the leading payments provider in the world and is under strict audit of PCI.

Are there any additional costs involved in paying with a credit or debit card?

As an introductory offer there will be no additional costs for paying your charging costs with credit card, but this is subject to change in the future. We will inform you about this in time if any changes might occur.

Why do I need to set up payment with credit card or debit card if I prefer direct debit with a debit card other than Visa or MasterCard?

NewMotion is always adapting to customer needs while keeping costs low for our customers as well. As perceived satisfaction of credit cards as a payment method is higher in the UK than of direct debit, we have decided to fully switch to credit card as payment method for charging costs. Direct Debit is thus not supported anymore to assure we can keep costs for our British customers low. If this is unsatisfactory for your personal needs, NewMotion regrets this.

Why do I get a cumulative bill for charging costs made in the past?

As a customer you have made use of our charging network, which comes at a cost. So far we have not been able to bill these costs in a convenient way. With credit card being enabled as a payment method, this changes. With only setting up credit card once, monthly billing will be automatised. This is convenient, but also means there will be a one-off bill to settle historical costs that were not billed before.

How will it work with my monthly bill from now on?

After setting up your credit card once, we will simply bill you automatically and send you your monthly invoice by email. No further need to do anything.

What if I don’t want my credit or debit card to be billed anymore?

This is only possible when you stop using our charge network all together. You can call our customer care center to block your charge card in this case. You will then simply be billed for the costs made so far that month, after that no more billing will take place.

What do I need to do if I do not have a Visa or MasterCard credit or debit card?

We will send you a manual invoice each month.

I no longer receive credit notes, what's wrong?

Your charge point does not have an active internet connection

Reset your charge point by switching off the RCD in your fuse box for 30 seconds. Within 30 minutes after you performed the reset, your charge sessions will become visible in your myNewMotion dashboard and will be reimbursed in the first upcoming credit note. Contact Customer Service if this is not the case. Warning: this does not apply to the Home Standard & Fast charge points. Contact Customer Service in case your Home Standard or Fast charge sessions are not registered in My NewMotion.

The subscription on your charge point has expired

Automatic reimbursements and/or guest user settings are only possible when you have an active Plus subscription on your charge point. To check your subscription status:

  1. Go to my.newmotion.com and log in with your email address and password
  2. Click on Charge points (indicated by a charge point and cable icon) and click on Configuration at the charge point for which you would like to check the subscription status
  3. Go to step 3 to check whether you still have an active Plus subscription.

If your subscription expired, you will not receive any more reimbursements. Start a new subscription at step 3 of your charge point settings. Are you a lease customer? Contact your lease company to have them renew your subscription.

The wrong charge card was selected for automatic reimbursements

When you use a different charge card than before, for example when your charge card is replaced, you always need to add this new card to your myNewMotion account and select Reimburse electricity costs within the settings of your charge point. See this page for full video instructions on how to correctly set up your automatic reimbursements. It is not possible to retroactively reimburse you if the settings were incorrect. See the bottom of this page for instructions on how to manually file an expense claim for missing reimbursements.

What if I don't have a lease card (yet) and I want to set up reimbursement by my employer or my own company?

See lease drivers section.

When and how will I be invoiced?

You will receive credit notes around the 17th day of the month, and invoices on the 18th day of the month. Exceptionally it is possible that your invoices or credit notes arrive a few days later.

Why don’t I receive any credit notes?

You can check your my.newmotion.com account and see if the settings of your charge point are correct. See this page for full video instructions on how to correctly set up your automatic reimbursements and/or guest user tariffs. If you received credits on your bank account, but did not receive the corresponding credit note, your email might have ended up in your spam folder. Add debiteuren@newmotion.com to your trusted email addresses to prevent this issue in the future. See How can I request a copy of an invoice? for instructions on how to obtain a copy of the missing credit note.

Why do I receive an invoice for a subscription?

You receive a monthly invoice for the subscription because you have subscribed to this service. See the Subscriptions for charge points page for a full description of the contents of your subscriptions. The price depends on the model of the charge point you own. If you prefer to receive an annual invoice, please contact Customer Service.

How can I change the bank account for my subscription?

  1. Go to my.newmotion.com and log in with your email address and password.
  2. Click on Charge points (indicated by a charge point and cable icon) and click on Configuration at the charge point for which you would like to change the subscription bank account.
  3. Click on Unsubscribe to end your current subscription.
  4. Click on Renew subscription and select either a previously created payment account or add new payment account details.
  5. Click on Confirm & Save at the last step to finalise your change.

If you want to change the bank account for Dynamic Power Solutions subscriptions, please contact Customer Service.

How can I set up automatic reimbursement for charging at home?

To have your business miles automatically reimbursed by your employer or lease company, watch the video on how to set up automatic reimbursement for charging at home.

How can I manage access and reimbursement for selected cards?

Watch this video if you would like to grant access to a selected group of charge card owners, to enable them to charge at your charge point for free or for a certain tariff. Think of neighbors or family members if you have a charge point at home; or of employees if you manage charge points at a business location.

For any guests that are outside of this selected group and thus require a different tariff, watch the video about "How can I configure the guest usage option?”.

How can I manually file an expense claim for missing reimbursements?

In case your automatic reimbursement was not set up correctly, it is not possible for NewMotion to retroactively reimburse you for the period you are missing reimbursements for. You can manually file an expense claim at your lease company or employer by following these steps:

  1. Go to my.newmotion.com and log in with your email address and password.
  2. Click on Dashboard (indicated by the bar chart icon) and click on the serial number of your charge point.
  3. Click on the date (indicated by an agenda icon) and select the period in which you missed your reimbursements.
  4. Click on Download as Excel or Download as PDF to download your charge session overview.

You can now multiply the total amount of kWh with your €/kWh tariff to calculate the total amount you should receive as a reimbursement. You can use the charge session file and calculation to file an expense claim at your employer or lease company.