Customer Care Agent (German speaking)
We are looking for an enthusiastic, passionate and smart German (speaking) starter who can join our Customer Care team!
The New Motion is a young and fast growing company, located in the heart of Amsterdam at the Keizersgracht. All our activities aim to facilitate drivers of electric vehicles to drive as many electric miles as possible. We make electric driving fun and easy by providing a range of smart charging services. Currently our focus is on international development, therefore we are looking for a Customer Care Agent for the German market for 32-40 hours/week (m/f).
As Customer Care Agent Germany you are the first point of contact for all our German customers. You are up-to-date about all the developments in the German market, and able to help our customers by advising them on a broad range of topics. You are able to maintain an overview during busy hours and are enthusiastic and willing to go ‘the extra mile’. Your responsibilities include:
- Provide friendly and efficient service to our German Customers
- Representing the German market during developments
- Helping customers with malfunctions in their charge point
- Keeping the German knowledge-base up to date
- Answer financial questions
- Handling and resolving customer complaints
- Support non-native German call-agents
- Enthusiastic and passionate
- Strong communication and interpersonal skills
- Applied University education (HBO/WO)
- Fluency in German and English
- Strong preference for additional Dutch speaking and writing skills
- You are pro-active and contribute to improvements
- Patience, empathy, and the ability to manage stress
- Relevant work experience (Customer Care) is a plus
What we offer
You will be working in a young and ambitious team. The New motion is a professional company with an informal working environment and focus on personal development. Together we enjoy an organic lunch every day. You feel at home in an inspiring, fast-paced environment, with young, creative people. If you want to collaborate on more electric miles, reach out to us! Send your motivation and resume (CV) to firstname.lastname@example.org.
* Acquisition on the basis of this vacancy is not appreciated.