We understand that having lost your charge card is an unfortunate situation. But no worries, we'll make sure you will be able to charge again soon. First, please block your card on your EV Charging app following the next steps:
Go to More
Click on My charge cards
Swipe left on the card you'd like to block
And click on the Block button
or Shell Recharge app following the next steps:
This way, no one else will be able to use your lost charge card. Next, check below which situation applies to you and follow the steps to request a new charge card.