The charge point industry, along with many car and electrical manufacturers, are facing unprecedented challenges at the moment that are causing disruption due to the global shortage of chips. Please see a list of frequently asked questions below.
Frequently asked questions
The delivery timeline for new business and home charge points is currently around 4 months. The installation timeline for new charge point orders is currently around 5 months.
The high demand for charge points in the market coinciding with a global chip supply shortage is causing charge point production shortage and therefore longer delivery timelines than usual.
No, this is a worldwide chip supply shortage that is affecting several industries including the EV industry. This coinciding with the high demand of charge points is causing longer delivery timelines than usual. There is a lot of media coverage about both topics.
There are indications in the market that the chip supply shortage will outlast 2021. We are working hard to keep our charge point delivery timelines as short as possible and minimise the impact on our customers.
Due to the high demand for charge points and the global chip supply shortage, fulfilment planning has been more challenging than ever. We aim to deliver charge points to as many customers as we can and as quickly as we can. However, this does mean that installation/delivery dates will shift.
For lease drivers: You can always charge on the public NewMotion network. With over 200 thousand charge points across Europe in the network, there will always be a charge point available near your home. You can download the EV Charging app for free and search charge for the point nearest to your home. You can charge at any of our charge points with the charge card from your leasing company.
For the rest of the drivers: You can always charge on the public Shell Recharge network. With over 200 thousand charge points across Europe in the network, there will always be a charge point available near your home. You can download the Shell Recharge app for free and search charge for the point nearest to your home. In the app you can request a free charge card that will be delivered to you within 2-4 days.
Yes, you can cancel the order of your NewMotion charge point, because of the delayed delivery/installation date.
The latest NewMotion Advanced, Business Pro and Business Lite models are equiped with WIFI connectivity, improved DPM with maximum cable distance from 30m to 100m and enhanced data and firmware security. In addition, to comply with new EU product standards, the tethered cable lenght has changed from 8m to 7.5m. This makes our latest charge points models the most robust and future proof models we have had to date.
We'll get in touch with you as soon as we can plan your installation date.
No, we are only able to carry out installations of our new charge points which not only include new smarter functionalities but are also the most robust and future proof models we have up to this date.