Knowledge Hub for Volvo Retailers

Your complete digital toolkit of useful materials to help with EV charging conversation.

Go to your toolkit

Watch our Home Charging video below to find out how your customers can benefit from NewMotion's charging solutions

Home charging packages

Installed at your customer's home in 4 clear steps

OZEV grant

Find out all you need to know about the OZEV grant and how NewMotion supports your customers during the process

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Need further information about our products? Get in touch today and we can help you with any questions.

Content Hub

All our customer brochures, videos and product information are available for you to download in your dedicated toolkit.

Frequently Asked Questions

For us to install a charge point at your customer's property, please use the dedicated portal. These login credentials are provided by your retailer network representative.

We will contact your customer via email within 48 hours to thank them for the enquiry and to invite them to complete a virtual site survey of their home. This helps us to determine the right charging setup for their circumstances. Once this has been completed, we’ll share a summary of the order and then book an installation date. Please advise your customer to check their inbox for this first email from NewMotion.

We have developed bespoke charging packages with Volvo UK. These include standard installation and the OZEV grant. They can be found further up this page. Please note: these packages do not take into account specific offers that may be running (e.g. free charge point with certain models).

In the majority of cases (over 90%), your customers should qualify for our standard installation. This includes a wall-mounted charge point, installer labour & travel, 15 metres of cabling (5 metres internal, 10 metres external), testing and commissioning.

Our virtual home survey will help determine whether the installation is standard or non-standard. Any non-standard installations will be explained to the customer in detail.

NewMotion has over 10 years experience in e-mobility, so you can be sure they are in safe hands. We ensure that the charge point installation process goes as smoothly as possible, and provide support along the way.

If your customer needs to contact NewMotion pre-installation, please refer them to: 0203 514 9936 or via email at volvouk@newmotion.com.

If your customer needs to contact NewMotion post-installation, please refer them to our Customer Care team at: 0203 868 1036.

We have a customer brochure and flyer, as well as a few other materials, available to share with your customers via the Volvo digital toolkit here. If you need any specific information or material, we will happily assist you by contacting us.

This depends on the delivery date of the vehicle and the complexity of the installation. It is important to get the customer lead as quickly as possible due to some installations requiring DNO upgrades and other complexities.

It may be that the car arrives before a charge point installation can be arranged. If that happens, you can advise your customer to make use of the UK public charging network.

Our charge points are connected to your customer's standard home electricity, so the cost will be automatically added to their standard energy bill. You can calculate the cost by multiplying the price they pay per kWh of electricity (according to their tariff) and the battery size of the vehicle.

Yes. If you are in need of charging solutions at your retail location, please get in touch with us and we would be happy to discuss specific requirements. You can request this via the “Speak to an expert” contact button above.

Speak with a NewMotion Expert today