For information about which type of charge point, or to directly order a charge point, either submit the "Get started" form on the top right of the website or call us on +44 (0) 2038681036.
Watch this helpful video which demonstrates charge card and charge point activation.
Our subscription service, linked with your charge point, enables you to use our back office, making your own charge point ‘smart’. The subscription enables insight into the charge sessions on your charge point, allows price configuration for guest use and enables you to be automatically reimbursed for your charge sessions by your employer. More information about the benefits of the subscription can be found here.
When charging your car with a fast charger it is possible to charge up to 80% in 15-30 minutes. The charger needs to slow the charging session down towards the end of the session to avoid harming the battery. Therefore, when the battery has reached 80% the charger slowly stops the charge session.
If the charge point is your property, you can take it along to your new home. We recommend using a local electrician who is familiar with the product. You can change the address in the user account on my.newmotion.com. Alternatively, you can contact our Customer Service Team.
If you are unsure about who owns the charge point, please contact our Customer Service Team.
You need the serial number to be able to register your charge point. Depending on the charge point model, the serial number can be found either on the right side or on the bottom of the charge point.
With a Home Advanced charge point, the standard setting is that you start and stop charge sessions by swiping your charge card along the RFID reader. If you prefer, you can set your charge point to “plug & charge” instead whereby the charge session is started and stopped simply by plugging or unplugging your charging cable. With this setting, there’s no need to use your charge card. You can simply change your settings via your myNewMotion account.
Watch the video for instructions.