Information for electric car drivers - read more Information for charge point owners - read more
In Germany, you can use NewMotion charge points ad-hoc, without being in possession of a charge card. You can easily start charging by scanning the QR / NFC sticker on the charge point and pay for charging online with VISA Card or MasterCard.
How does this work? Ad-hoc charging is only possible if the charge point has a QR / NFC sticker placed on it. If a sticker is present, follow the below steps:
I closed the browser window, and cannot finish charging. What do I do? Scan the QR code again with the same phone. The web page opens automatically and you can stop the loading process.
Is my credit card information safe at NewMotion? Yes. NewMotion handles your credit card information with care and meets all requirements of the PCI Security Standards Council (www.pcisecuritystandards.org). Your credit card information will not be stored or processed by NewMotion, but we will process the payment via our partner Ayden. Ayden is a world-leading payment platform and is subject to stringent controls by the PCI Security Standards Council.
How much does 'ad-hoc' charging cost? Since the ad-hoc charging process is more complicated than normal charging via a charge card, we charge a small surcharge of 5% in addition to the normal charging tariffs. Do you want to charge cheaper? Then we recommend that you request a free charge card!
How will the amount be charged through my credit card? Once you start charging, we reserve 10 € on your credit card to make sure the credit card is valid. As soon as you finish charging, the € 10 will be canceled and the actual charge will be charged.
Do I get a receipt for the charging process? Unfortunately this is not possible at the moment. We are exploring the possibility of possibly offering this service in the future. At the moment, the payment is only documented via your VISA or MasterCard billing.
I'm trying to charge in a car park, but have no internet connection. What now? Scan the QR code with your mobile phone. The page will not load, but do not close it. Go to a point where you have internet connection and refresh the page to reload it. Follow the instructions on the screen (as described above).
Setting up charge points for ad-hoc charging. How does it work? Each charge point must be provided with a sticker that has an individual scannable QR / NFC code. For each individual charge point an individual sticker is needed. These QR / NFC stickers are provided to you by NewMotion.
What do EV drivers need to do to be able to charge ad-hoc? EV drivers can, as usual, charge with the charge card. EV drivers who do not have a charge card will scan the QR / NFC code on the sticker with their smartphone and follow the instructions to charge and pay directly.
Is it mandatory to publish my charge points and allow ad-hoc charging? No, you are not obliged to publish your charge points and make them available for guest use. This is your own decision. As soon as you publish your charge points and allow the use of third parties, they must enable ad-hoc charging and register the charge poin(s) with the Federal Network Agency.
How can I issue the publication of my charge points in my.newmotion.com?